Employer Connection Survey update

A big thank you to all the employers who took valuable time out of their busy day to complete the recent Employer Survey.

All up over 2,300 employers responded, which was fantastic. We really appreciate your honest feedback, it’s invaluable in helping us improve your customer experience with REST.

What’s happening with your feedback

Thanks to your comments we better understand what we are doing well, things we could improve and some new ideas for the future.

We have a team working on the results, developing improvement initiatives and creating plans to implement them back into the business. With ongoing feedback, we’ll monitor how your customer experience is changing and make adjustments as needed.

Initiatives we’re looking to implement
 
Based on your feedback, our improvement initiatives will focus on the following areas.
 
  • Make it easier for you to interact with REST at every point (we’ve already made inroads in this area, see article)
  • Take more ownership of your problems and requests for help
  • Ensure you are confident REST can provide the right support for you and your business now and in the future.

Thanks for your positive feedback too!

While we work on our improvement initiatives, we’ll also ensure we keep doing the things you said are working well. Such as, the ease of using the clearing house facility, where you can pay super online for all your employees at the same time, no matter which super fund they are with.

We’ll maintain this and other fundamental areas that were seen as positives.

It doesn’t end there

There’s always room for improvement. At the end of the day, the success of our improvement initiatives will be judged by how you rate your customer experience with us.

We look forward to ongoing dialogue and feedback as we work on improving our relationship together.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003 (Rest), trustee of Retail Employees Superannuation Trust ABN 62 653 671 394 (Fund), of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website. The cost of providing financial services is included in the fees in the Fund as disclosed in the relevant PDS. Rest and the Fund do not charge any additional fees or obtain any commissions for the advice provided. Rest’s employees are paid a salary and do not receive any commissions. They may receive a performance related bonus that takes into account the financial services provided. Super Investment Management Pty Limited (ABN 86 079 706 657, AFSL 240004), a wholly owned subsidiary company of Rest, manages some of the fund’s investments. Apart from this, Rest does not have any relationships or associations with any related body corporate or product issuer that might reasonably be expected to be capable of influencing Rest in providing financial services.

Rest personal advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at rest.com.au/about-rest/awards. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au