Get help

How do I

If you're not sure what your member number is, you can check your REST Industry Super card for the details or call us on 1300 300 778.

To check that your account details are up-to-date simply login to MemberAccess, click on the 'Member' tab followed by the 'Personal Details' tab. Then all you need to do is edit the details that require updating.

Most members will have insurance cover. To find out what insurance you have, login to MemberAccess and click the 'Insurance' tab. If you haven't registered for MemberAccess we can confirm your insurance details over the phone - 1300 300 778.

For most people, there is no access to your super before you reach your preservation age. This is to help ensure you have enough money saved for retirement.

However, if you haven’t reached preservation age, there are a few specific circumstances that may allow you to access your super:

  • The Australian Government Department of Human Services (DHS) administers compassionate claims on behalf of the Commonwealth Government
  • Severe financial hardship - the REST Trustee does not allow early release of your super on these grounds, but some funds do
  • Total and Permanent Disablement or Terminal Illness
  • Temporary resident departing Australia
For more information on accessing your super early, read our factsheet.

To notify REST of your claim, call 1300 300 778 or request a call back by sending us a message on this page.

For more information visit the Insurance and Claims pages in the Manage section of our website.

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Call us

REST Super, REST Corporate and REST Select members

1300 300 778
AEST/AEDT 
8:00am to 8:00pm weekdays

PO Box 350
Parramatta NSW 2124

REST Pension members

1300 305 778
AEST/AEDT
8:00am to 6:00pm weekdays

Locked Bag 5042
Parramatta NSW 2124

Employer enquiries

1300 305 775
AEST/AEDT
8:00am to 8:00pm weekdays

PO Box 350
Parramatta NSW 2124

Acumen enquiries

1300 305 779
AEST/AEDT
8:00am to 6:00pm weekdays

Locked Bag 5037
Parramatta NSW 2124

Overseas enquiries

+61 2 8571 5593
AEST/AEDT
8:00am to 8:00pm weekdays

PO Box 350
Parramatta NSW 2124

Trustee & Registered Office

Level 7
50 Carrington St
Sydney NSW 2000

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This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which REST Super, REST Corporate, REST Select, REST Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at rest.com.au. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au